WFM Talent Hub - Feed https://wfmtalenthub.com Discover | Validate | Recruit Wed, 15 Apr 2026 23:50:49 +0000 hourly 1 https://wordpress.org/?v=6.8.5 https://wfmtalenthub.com/wp-content/uploads/2025/11/cropped-WFM-Talent-Hub-SiteIcon-512x512-1-32x32.png WFM Talent Hub https://wfmtalenthub.com 32 32 <![CDATA[WFM Real-Time Analyst (RTA) – Reporting Focus]]> Sat, 14 Mar 2026 10:48:36 +0000 Thu, 30 Apr 2026 16:16:00 +0000 Thu, 30 Apr 2026 16:16:07 +0000 Company: Intelegencia Location: Tarlac City, Philippines Employment Type: Full-Time About the Role Intelegencia is looking for a Workforce Management Real-Time Analyst (RTA) with strong reporting and analytical skills to support contact center operations in Tarlac City. The role will focus on real-time monitoring, schedule adherence management, queue performance tracking, and operational reporting to ensure service...

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Company: Intelegencia
Location: Tarlac City, Philippines
Employment Type: Full-Time
About the Role
Intelegencia is looking for a Workforce Management Real-Time Analyst (RTA) with strong reporting and analytical skills to support contact center operations in Tarlac City.
The role will focus on real-time monitoring, schedule adherence management, queue performance tracking, and operational reporting to ensure service levels and key operational metrics are achieved.
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Key Responsibilities
•Monitor real-time contact center performance (Service Level, AHT, Queue Volume, Occupancy).
•Track schedule adherence and intraday staffing gaps.
•Provide real-time recommendations to mitigate service level risks.
•Generate daily, weekly, and intraday performance reports.
•Maintain operational dashboards and trackers.
•Analyze performance trends and provide actionable insights to Operations.
•Coordinate with Operations, Scheduling, and WFM teams on staffing and performance.
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Requirements
•1–3 years of Workforce Management experience in a BPO or contact center environment.
•Experience working as a Real-Time Analyst (RTA).
•Strong understanding of contact center KPIs (AHT, Service Level, Adherence, Occupancy).
•Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, data analysis).
•Experience with WFM tools such as NICE, Verint, Genesys, or similar.
•Experience in performance reporting and dashboard management.
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Nice to Have
•Experience with data visualization tools such as Microsoft Power BI or Tableau.
•Exposure to forecasting or capacity planning processes.
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Why Join Us
•Opportunity to work with a growing global outsourcing company.
•Exposure to data-driven workforce management operations.
•Collaborative and fast-paced environment.
]]> <![CDATA[Reporting leader (Director/Sr Manager)]]> Sun, 01 Mar 2026 00:00:48 +0000 Thu, 30 Apr 2026 23:08:02 +0000 Thu, 30 Apr 2026 23:02:10 +0000 Hiring: Leadership Roles – Reporting & AutomationMiddle to Senior Leadership | 100% Work From Home (From any location in India)Direct reporting to Senior Management | 3–5 years experience We are looking for a hands-on transformation leader who has personally built, automated, and scaled enterprise reporting ecosystems—not just managed them. This role is for someone who...

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]]> Hiring: Leadership Roles – Reporting & Automation
Middle to Senior Leadership | 100% Work From Home (From any location in India)
Direct reporting to Senior Management | 3–5 years experience

We are looking for a hands-on transformation leader who has personally built, automated, and scaled enterprise reporting ecosystems—not just managed them. This role is for someone who thrives on execution, simplification, and measurable outcomes, with the confidence to partner directly with senior management.

What we’re looking for
Strong practical experience in enterprise reporting, MIS transformation, and automation
Hands-on expertise with reporting and visualization tools (Power BI, Tableau, Qlik, Looker, Excel, SQL)
Experience automating manual reporting using RPA, scripting, APIs, or low-code platforms
Proven ability to design executive-ready dashboards that drive decisions
BPO/shared services experience is a strong advantage
High ownership mindset with end-to-end accountability

Why apply
100% Work From Home
High-visibility role with direct access to Senior Management
Opportunity to modernize reporting and automation at enterprise scale

]]> <![CDATA[WFM Supervisor – Tarlac/Antipolo Philippines]]> Sat, 14 Mar 2026 11:07:26 +0000 Thu, 30 Apr 2026 16:32:44 +0000 Thu, 30 Apr 2026 16:32:49 +0000 WFM Supervisor Company: Intelegencia Location: Tarlac/Antipolo Philippines Employment Type: Full-Time About the Role Intelegencia is seeking a Workforce Management Supervisor to lead the WFM function supporting contact center operations in Tarlac City. The WFM Supervisor will be responsible for overseeing forecasting, capacity planning, scheduling, and real-time management, ensuring optimal staffing levels and operational performance across...

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]]> WFM Supervisor
Company: Intelegencia
Location: Tarlac/Antipolo Philippines
Employment Type: Full-Time
About the Role
Intelegencia is seeking a Workforce Management Supervisor to lead the WFM function supporting contact center operations in Tarlac City.
The WFM Supervisor will be responsible for overseeing forecasting, capacity planning, scheduling, and real-time management, ensuring optimal staffing levels and operational performance across programs. This role will also manage a team of WFM analysts and collaborate closely with Operations leadership to drive performance improvements.
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Key Responsibilities
•Lead and manage the Workforce Management team (Forecasting, Scheduling, and Real-Time Analysts).
•Develop and maintain accurate forecasts and capacity plans to support operational requirements.
•Oversee schedule creation and optimization to balance service level and agent productivity.
•Monitor real-time performance and ensure quick actions to mitigate service level risks.
•Provide regular performance reports and insights to Operations and leadership.
•Analyze trends impacting AHT, service level, shrinkage, and staffing utilization.
•Partner with Operations leaders to implement strategies that improve operational efficiency.
•Ensure WFM processes, reporting accuracy, and data integrity are maintained.
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Requirements
•4–6 years of Workforce Management experience in a BPO or contact center environment.
•At least 2 years in a leadership or supervisory role within WFM.
•Strong knowledge of forecasting, scheduling, and real-time management.
•Solid understanding of contact center KPIs (Service Level, AHT, Occupancy, Adherence, Shrinkage).
•Advanced proficiency in Microsoft Excel and data analysis.
•Experience with WFM platforms such as NICE, Verint, Genesys, or similar tools.
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Nice to Have
•Experience with data visualization tools like Microsoft Power BI or Tableau.
•Experience supporting multi-site or large-scale contact center operations.
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Why Join Us
•Opportunity to lead and shape Workforce Management operations in a growing organization.
•Work in a data-driven environment with strong operational exposure.
•Be part of a dynamic and collaborative team.
]]> <![CDATA[Reporting Analyst (Contact Center / WFM Analytics)]]> Sat, 14 Mar 2026 11:13:55 +0000 Thu, 30 Apr 2026 16:39:04 +0000 Thu, 30 Apr 2026 16:39:15 +0000 Reporting Analyst (Contact Center / WFM Analytics) Company: Intelegencia Location: Tarlac City, Philippines Employment Type: Full-Time About the Role Intelegencia is looking for a Reporting Analyst to support contact center operations through data analysis, reporting, and dashboard development. This role will be responsible for transforming operational data into actionable insights that help leadership monitor performance,...

The post Reporting Analyst (Contact Center / WFM Analytics) first appeared on WFM Talent Hub.

]]> Reporting Analyst (Contact Center / WFM Analytics)
Company: Intelegencia
Location: Tarlac City, Philippines
Employment Type: Full-Time
About the Role
Intelegencia is looking for a Reporting Analyst to support contact center operations through data analysis, reporting, and dashboard development.
This role will be responsible for transforming operational data into actionable insights that help leadership monitor performance, identify trends, and improve decision-making.
⸻
Key Responsibilities
•Develop and maintain daily, weekly, and monthly operational reports.
•Create and manage performance dashboards and automated reporting tools.
•Analyze key contact center metrics such as AHT, Service Level, Volume, Productivity, and Shrinkage.
•Provide data-driven insights to Operations and Workforce Management teams.
•Ensure accuracy and integrity of reporting data across all reports.
•Support ad-hoc reporting and deep-dive analysis for business stakeholders.
•Identify trends and opportunities for performance improvement and operational efficiency.
⸻
Requirements
•2–4 years of experience in reporting, data analysis, or MIS within a BPO or contact center environment.
•Strong understanding of contact center performance metrics.
•Advanced proficiency in Microsoft Excel (Pivot Tables, Power Query, data modeling, automation).
•Experience working with large datasets and data analysis techniques.
•Strong analytical thinking and attention to detail.
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Preferred Skills
•Experience with data visualization tools such as Microsoft Power BI or Tableau.
•Knowledge of SQL or database querying is a plus.
•Experience supporting Workforce Management or Operations reporting.
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Why Join Us
•Work with a growing global outsourcing organization.
•Opportunity to build impactful analytics and reporting frameworks.
•Exposure to data-driven decision making in contact center operations
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