WFM Talent Hub - Feed

Reporting leader (Director/Sr Manager)

Hiring: Leadership Roles – Reporting & Automation
Middle to Senior Leadership | 100% Work From Home (From any location in India)
Direct reporting to Senior Management | 3–5 years experience

We are looking for a hands-on transformation leader who has personally built, automated, and scaled enterprise reporting ecosystems—not just managed them. This role is for someone who thrives on execution, simplification, and measurable outcomes, with the confidence to partner directly with senior management.

What we’re looking for
Strong practical experience in enterprise reporting, MIS transformation, and automation
Hands-on expertise with reporting and visualization tools (Power BI, Tableau, Qlik, Looker, Excel, SQL)
Experience automating manual reporting using RPA, scripting, APIs, or low-code platforms
Proven ability to design executive-ready dashboards that drive decisions
BPO/shared services experience is a strong advantage
High ownership mindset with end-to-end accountability

Why apply
100% Work From Home
High-visibility role with direct access to Senior Management
Opportunity to modernize reporting and automation at enterprise scale

Real Time Analyst (Onsite – Antipolo and Tarlac Sites)

We are looking for highly driven Real Time Analysts (RTA) to join our team in Antipolo and Tarlac sites. This role plays a vital part in ensuring service levels and workforce efficiency are met through real-time monitoring, reporting, and scheduling.

As an RTA, you will work closely with Operations and Service Delivery to manage intra-day workforce activities, analyze KPIs, provide staffing recommendations, and maintain optimal agent adherence.

Key Responsibilities:

Develop and maintain staffing schedules based on forecasted volumes
Monitor real-time call volumes and agent adherence
Analyze and interpret data to identify workforce challenges
Create regular and ad-hoc reports on KPIs and CS metrics
Provide recommendations to enhance operational efficiency
Respond to service level fluctuations in real-time
Support operations with workforce-related insights and data

Qualifications:

Bachelor’s Degree holder (any course)
Minimum of 3 years of experience in Workforce Management
Strong analytical skills and the ability to interpret performance data
Proficient in Microsoft Office (especially Excel, Word, PowerPoint)
Knowledgeable in WFM tools, methodologies, and concepts
Experience conducting Root Cause Analysis (RCA)
Workforce Management certification is a plus
Must be highly organized, self-motivated, and detail-oriented
Ability to multitask and manage shifting priorities
Must be amenable to a flexible schedule, including weekends
Able to work independently with minimal supervision
Strong interpersonal and communication skills

WFM Admin

We are looking for a passionate WFM professional who will help us manage our brands WFM eLearning & WFM Talent Hub

The following are job responsibilities

Should be familiar with WFM content creation tools such as Adobe Illustrator, Video editing
Should be familiar with Social media platforms such as Linkedin, Facebook etc.
Should be comfortable writing WFM articles or creating posts
The WFM admin will act as a point of contact for new enquiries regarding courses
The WFM admin will also help manage WFM Talent hub portal
- By adding/updating jobs/employers
- By guiding candidates

WFM Manager (Egypt)

About the job

Job Summary:

Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations including off-shore analysts would report to this role.

Responsibilities:

Manages and maintains training plans to ensure that adequate staffing resources are planned for to handle forecasted call volume.
Participate in various client calls to review forecasting and scheduling.
Ensures reporting is provided to the operation team that illustrates intraday scheduled staffing versus required staffing to the forecast and monthly basis to ensure KPI are met.
Ensures staffing and scheduling modifications are recommended to the operation team and are executed on a intraday, daily, weekly and monthly basis to ensure KPI are met.
Ensures various off-the-phone activities for the agent populations are scheduled in such a manner as to not impact KPI performance and properly reported in scheduling system.
Manages various forecasting and scheduling processes including vacation day approvals, schedule change approvals, and loading new hire schedules.
Manages various administrative processes including ID administration.
Manage diverse team of WFM analysts in multiple locations.
Performs other duties as assigned.

Skills Requirements:

8-10 years of work-related experience.
Prior work force management experience including forecasting, staffing, and scheduling, 3 year minimum required.
Prior call / contact center experience, 3 year minimum required
Strong and effective oral / written communication skills.
Prior supervisory experience including a team of 5 or more direct reports .
Excellent presentation skills
High level of proficiency with Excel.
Strong mathematical skills.
Strong analytical skills
Ability to multi-task, prioritize and delegate deliverables.
Ability to maintain confidential information.
Working knowledge of IEX.

Education Requirements:

Bachelor’s Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration, Engineering, Operations Management or related field preferred.