Reporting leader (Director/Sr Manager)

Hiring: Leadership Roles – Reporting & Automation
Middle to Senior Leadership | 100% Work From Home (From any location in India)
Direct reporting to Senior Management | 3–5 years experience

We are looking for a hands-on transformation leader who has personally built, automated, and scaled enterprise reporting ecosystems—not just managed them. This role is for someone who thrives on execution, simplification, and measurable outcomes, with the confidence to partner directly with senior management.

What we’re looking for
Strong practical experience in enterprise reporting, MIS transformation, and automation
Hands-on expertise with reporting and visualization tools (Power BI, Tableau, Qlik, Looker, Excel, SQL)
Experience automating manual reporting using RPA, scripting, APIs, or low-code platforms
Proven ability to design executive-ready dashboards that drive decisions
BPO/shared services experience is a strong advantage
High ownership mindset with end-to-end accountability

Why apply
100% Work From Home
High-visibility role with direct access to Senior Management
Opportunity to modernize reporting and automation at enterprise scale

Reporting Analyst (Contact Center / WFM Analytics)

Reporting Analyst (Contact Center / WFM Analytics)

Company: Intelegencia

Location: Tarlac City, Philippines

Employment Type: Full-Time

About the Role

Intelegencia is looking for a Reporting Analyst to support contact center operations through data analysis, reporting, and dashboard development.

This role will be responsible for transforming operational data into actionable insights that help leadership monitor performance, identify trends, and improve decision-making.

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Key Responsibilities

•Develop and maintain daily, weekly, and monthly operational reports.

•Create and manage performance dashboards and automated reporting tools.

•Analyze key contact center metrics such as AHT, Service Level, Volume, Productivity, and Shrinkage.

•Provide data-driven insights to Operations and Workforce Management teams.

•Ensure accuracy and integrity of reporting data across all reports.

•Support ad-hoc reporting and deep-dive analysis for business stakeholders.

•Identify trends and opportunities for performance improvement and operational efficiency.

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Requirements

•2–4 years of experience in reporting, data analysis, or MIS within a BPO or contact center environment.

•Strong understanding of contact center performance metrics.

•Advanced proficiency in Microsoft Excel (Pivot Tables, Power Query, data modeling, automation).

•Experience working with large datasets and data analysis techniques.

•Strong analytical thinking and attention to detail.

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Preferred Skills

•Experience with data visualization tools such as Microsoft Power BI or Tableau.

•Knowledge of SQL or database querying is a plus.

•Experience supporting Workforce Management or Operations reporting.

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Why Join Us

•Work with a growing global outsourcing organization.

•Opportunity to build impactful analytics and reporting frameworks.

•Exposure to data-driven decision making in contact center operations

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Reporting leader (Director/Sr Manager)

Reporting Analyst (Contact Center / WFM Analytics)