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Senior Realtime Analyst
Sector: Contact center / BPO
Member Since, November 16, 2025About Me
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Career Level Analyst/Specialist
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WFM Function End to End WFM
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Notice Period 30-60 days
About me
Senior Workforce Management Specialist | Forecasting • Capacity Planning • Real-Time Analytics | Multi-Site Operations Expert
I’m a Workforce Management professional with 9 years of experience leading forecasting, scheduling, capacity planning, and real-time operations across multi-site global environments.
Over the years, I’ve helped organizations improve SLA performance, forecast accuracy, and operational efficiency through data-driven strategies, process automation, and effective stakeholder collaboration. I’m proficient in Aspect, Calabrio, Avaya, Avaya CMS, and advanced Excel analytics, with a strong focus on optimizing workforce strategies that balance performance, cost, and employee engagement.
I’m passionate about building scalable WFM processes, simplifying complex data into actionable insights, and driving continuous improvement to support both business goals and customer experience.