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Assistant Manager, Workforce Management
Sector: Contact center / BPO
Member Since, November 28, 2025About Me
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Career Level Analyst/Specialist
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WFM Function End to End WFM
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Notice Period 30-60 days
About me
Motivated Workforce Management professional with over 4.5+ years of experience in scheduling, intraday management, and capacity planning across global operations. Adept at FTE calculations, roster design, coverage gap analysis, and SLA/KPI monitoring, with proven ability to enhance forecast accuracy and optimize staffing.
Recognized for delivering data-driven workforce insights, process improvements, and impactful results. Eager to contribute expertise in scheduling, real-time management, and workforce analytics to a dynamic organization while driving operational excellence.