About Me
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Career Level AVP/VP
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WFM Function End to End WFM
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Notice Period Immediate joiners
About me
Profile
WFM Leader: WFM executive with 20+ years scaling multi-site, global operations across APAC & NA. Built and led large WFM organizations (200+ staff; 15,000+ FTE supported) and managed WFM-as-a-Service portfolios of up to $2.2M annual revenue. Led centralization, Forecasting COEs, and WFM tool implementations (IEX, Aspect, Verint, Genesys WFM).
Digital-First Leader: Implemented RPA to simplify Real-Time Management and reduce workload, and designed AI-powered Zoho Chatbots to enhance customer engagement. Leveraged Python, R, SQL, Power BI, Tableau, and Alteryx to build advanced analytics and workflow automation. Leveraged GenAI-powered tools (-Sonix.ai) for transcription and multilingual translation to create scalable digital learning content.
COPC Implementation Leader and Lean Six Sigma Black Belt.
COPC Implementation Leader and Lean Six Sigma Black Belt.