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Sr. WFM Analyst — Capacity Planning & Forecasting
Sector: Contact center / BPO
Member Since, December 24, 2025About Me
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Career Level Supervisor/Lead
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WFM Function Capacity Planning
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Notice Period 60-90 days
About me
Detail-oriented Workforce Management Professional with 6+ years of experience specializing in capacity planning, forecasting, scheduling, and real-time operations across telecom, travel and BPO industries. Proficient in staffing models, forecast accuracy improvement, and data-driven reporting. Skilled with WFM tools including IEX, Tableau, Genesys, NICE Engage, and Locobuzz. Adept at collaborating with cross-functional teams to achieve operational goals.