Unlock to reveal name
Senior WFM Analyst
Sector: Contact center / BPO
Member Since, November 17, 2025About Me
-
Career Level Analyst/Specialist
-
WFM Function Sheduling
-
Notice Period 30-60 days
About me
I bring over eight years of extensive expertise in Workforce Management (WFM), specializing in resource planning, deployment, and capacity planning for projects. My experience includes effectively allocating resources based on their skills, previous experience, availability, and project budgets. I excel in cross-functional and cross-service utilization of resources to optimize efficiency and meet project demands.
I have a proven track record in managing skill matrices, guiding resource skill enhancement aligned with market requirements, and facilitating regular interactions with on-shore clients to ensure seamless project delivery. Additionally, I am adept at managing Onshore/Off-Shore Transformation Resource Management (RM) projects, diligently tracking progress, adjusting plans as necessary, and ensuring adherence to milestones, actions, and deadlines within SLAs and KPIs.
As a proactive team leader, I take ownership of deliverables, foster accountability among team members, and consistently deliver value to clients through my strong RM and change management skills. I actively conduct periodic reviews with customers to align strategies and deliver exceptional service.