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Scheduling Analyst WFM
Sector: Contact center / BPO
Member Since, November 17, 2025About Me
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Career Level Analyst/Specialist
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WFM Function Sheduling
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Notice Period 60-90 days
About me
Hey, My is Akram I have almost 7 years of work experience as customer support associate,Real Time Analyst, Planning and Scheduling Analyst WFM. Real time queue monitoring, Shrinkage, Occupancy, productivity, UTILISATION,SL,AHT,Schedule Adherence, Schedule INFLEXIBILITY, Schedule efficiency, scheduling on IEX and Excel, workload and FTE CALCULATION, Erlang Calculation. I have used WFM tools like – Avaya CMS, Nice IEX, In contact, Amazon Connect, Rave, Genesys Pulse Workforce CX. I am looking for a job in Scheduling, Planning WFM, or AM or Supervisor WFM or Supervisor WFM.