As a Intraday Analyst, I supported forecasting, staffing and capacity-planning efforts to align workforce levels with demand, and helped maintain schedule adherence. I used AWS and Salesforce for real-time monitoring and workforce data tracking, leveraged Aspect Workforce Management to build and manage shift schedules, and employed Tableau for data analysis and reporting.
A good hands on experience using WFM tools such as AWS and Salesforce for monitoring, Aspect and IEX for schedules and Tableau for reporting and data retrieve and analysis.
Languages
English
Proficient
 
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